Common Questions

Straight answers, no fluff.

Do you need my website password?

No. We create a separate admin account for maintenance. Your main login stays with you. You can delete our access at any time.

What if my website goes down at 2am?

Our monitoring catches it within 5 minutes. We'll investigate and fix it before your morning coffee. You'll see it in your next monthly report, or we'll alert you immediately if it's serious.

What if I already have a problem? Malware, broken site, etc?

We'll fix it. One-time cleanup is available even if you're not on a plan yet. Premium plan members get malware cleanup included.

Do I have to sign a contract?

No. Monthly, cancel anytime. No cancellation fees, no notice period. Stop when you want.

My site isn't WordPress. Can you still help?

We specialise in WordPress but can maintain most PHP-based sites. Get in touch and we'll take a look.

What happens to my data?

It stays yours. We back it up offsite for safety. We never access, share, or sell your data. If you cancel, all our access is removed and backups deleted on request.